Privacy Policy

This Privacy Policy explains how Chinook Enterprises Garage Doors, Inc. (“Chinook,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, contact us, or use our services in Pierce County, WA and surrounding cities.

Information We Collect

• Information you provide: name, contact info, address, project details, messages, uploaded files.
• Communications: calls, texts, emails.
• Transactional: estimates, invoices, payments, service records, warranties.
• Device & usage data: IP address, browser type, pages viewed, cookies.
• Approximate location from IP or address provided.

How We Use Information

• Provide and improve our services (garage door repair, spring replacement, installations, opener repairs).
• Prepare estimates, process payments, manage jobs, and honor warranties.
• Respond to inquiries, send appointment reminders, and provide customer support.
• Operate and secure our website, perform analytics.
• Meet legal obligations and enforce our policies.

Text Messaging & Calls

By providing your phone number, you agree to receive service-related texts or calls. Message/data rates may apply. Reply STOP to opt out, HELP for assistance. Consent not required for purchase.

Cookies & Tracking

We use cookies to improve site functionality and measure performance. You can adjust settings in your browser; some features may be limited if cookies are disabled.

Sharing Your Information

• Service providers (hosting, payments, communications, analytics).
• Business operations (accounting, compliance, insurance).
• Legal compliance and safety purposes.
• Business transfers (e.g., mergers or acquisitions).

Data Retention

We keep personal information as long as needed for services, records, legal, and security purposes, then delete or anonymize it.

Your Rights

• Request access or updates to your information.
• Opt out of marketing emails and texts.
• State/local rights may give you additional options (contact us to exercise).

Children’s Privacy

We do not knowingly collect data from children under 13. Contact us if you believe a child has provided information.

Security

We use reasonable safeguards, but no system is completely secure.

Third-Party Links

Our site may link to third-party sites with separate privacy practices.

Service Area

We serve Pierce County, WA and nearby cities including Puyallup, Graham, Bonney Lake, Orting, Spanaway, Yelm, Sumner, South Hill, and Frederickson.

Changes

We may update this policy and will post changes with the “Last updated” date above.

Family-owned since 1994 — trusted for quality, integrity, and expert service.